In this edition, the company launch an in-house competition to keep staff at the top of their game. War breaks out in two of their Birmingham stores as competing managers Sam and Michelle go head-to-head. The relentless wheel of recruitment hits Pep and Co hard as they face replacing two managers, and area manager Heidi is under pressure to fill the vacancies fast before the stores start to suffer. She is looking for someone with the X factor to join the team - but will the candidates make the right impression?

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